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VSX 8000 Problem

Occasional Visitor

VSX 8000 Problem



i have polycome VSX 8000 issue is its says need room password for change IP address in lan

need some advice from polycome


or how i reset this device

Message 1 of 3
Polycom Employee & Community Manager

Re: VSX 8000 Problem

Hello Amila,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

  • Jun 21,2014 Question: How can I factory restore a VSX system?

    Answer: Please check the Administrator’s Guide troubleshooting section or the community's search results => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee & Moderator

Re: VSX 8000 Problem

All the VSX, and all other products, is available on the Polycom Support web site.  Polycom leaves documentaion up for use long after the product is End of Sale.  The VSX is not only End of Sale but is end of life.

For the VSX 8000 documentation is here


It would be good to consider a trade-in of the equipment for a new RP Group Series product.

Message 3 of 3