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VSX5000 to RealPresence 500 - no video on VSX5000

salad_fingers
Occasional Visitor

VSX5000 to RealPresence 500 - no video on VSX5000

Over a local LAN I've connected a call between a VSX5000 and a Real Presence 500. The RP device shows both near and far cameras but the VSX show a black screen. I've tried a second VSX5000 as well with same results. Are these 2 models compatible?

 

Thanks

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