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VSX6000

Occasional Visitor

VSX6000

We have a VSX6000 that has worked fine, but recently when the call center calls, the unit will ring and it immediately drops the call. The logs show "Failed Attempt; The call has ended and that is all. Anybody know what may be causing this? I have the error log attached but can 't view it, it appears encrypted. 

 

 

Thanks

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1 REPLY 1
Polycom Employee

Re: VSX6000

Possibly a firewall issue.  Have any changes been made there?

Give polycom Support a call 888-248-4143 and we can offer some advice and even some test calls.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 2