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VSX7000 Error

SpattieBall
Frequent Advisor

VSX7000 Error

Hi All,

I have a VSX7000 and I receive the following error message on my screen:

JVM memory 43678

Can anyone please advise what this error message means?

Thanks,
Message 1 of 4
3 REPLIES 3
Polycom Video EP PLM
Polycom Employee & Moderator

Re: VSX7000 Error

JVM is Java Virtual Memory.  If you continue to get it and do not have a service contract then I would suggest you try a factory restore to see if that gets rid of it.

Message 2 of 4
SpattieBall
Frequent Advisor

Re: VSX7000 Error

Hi Steven,

 

Thank you for the quick reply.

 

I figured as much that the Error is a Java Virtual Memory error.

 

If this unit has a Service Contract, would the unit need to be replaced if a factory reset does not resolve the issue?

 

Kind Regards,

Message 3 of 4
Polycom Video EP PLM
Polycom Employee & Moderator

Re: VSX7000 Error

That would be a call on the part of service, I do not want to answer for them, but it would be one of the options they would consider.

Message 4 of 4