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VSX7000 connection issue

davgoncam
Occasional Visitor

VSX7000 connection issue

Hi,

 

I am experiencing exactly the same problem described here

 

http://community.polycom.com/t5/Video-Endpoints/VSX-7000-Connection-Issue/td-p/36896/page/2

 

Polycom cannot see or hear the other VC, and the other(s) VC can see and hear Polycom.

 

I have checked firewalls and settings, even unchecked the checkbox "NAT is H323 Capable, but no way.

 

I captured the packets and I could find out the the other VC is sending the UDP packets to private IP instead of public IP, so the packets don't reach the destination.

 

I tried with different options in the NAT (Auto, Manual, etc) and everything the same, not working...

 

Any idea?

 

Thank yiu very much in advance

 

Best regards

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