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VSX7000 firmware update

Occasional Contributor

VSX7000 firmware update

Since the VSX7000 is at EOL how does one go about upgrading firmware without a service contract?


Does one need a service contract to upgrade the firmware on a  VSX 7000A?

Message 1 of 3
Honored Contributor

Re: VSX7000 firmware update

You don't need a contract but you need the Upgrade Code. There are two way to get this code:

- free of charge for the system under an active contract

- paying money for systems without contract


Please keep in mind that purchasing support contract for VSX series is still available. Please contact Polycom reseller in your location for more details.

“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 2 of 3
Polycom Video EP PLM
Polycom Employee & Moderator

Re: VSX7000 firmware update

The VSX 9.0 upgrade part number is 5150-28421-001 and any Polycom reseller should be able to quote it to you.

Message 3 of 3