Since the VSX7000 is at EOL how does one go about upgrading firmware without a service contract?
Does one need a service contract to upgrade the firmware on a VSX 7000A?
You don't need a contract but you need the Upgrade Code. There are two way to get this code:
- free of charge for the system under an active contract
- paying money for systems without contract
Please keep in mind that purchasing support contract for VSX series is still available. Please contact Polycom reseller in your location for more details.
The VSX 9.0 upgrade part number is 5150-28421-001 and any Polycom reseller should be able to quote it to you.