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07-17-2019 08:24 AM
I have some vsx 7000 reach software bad. I tried load softupdate 8.0.3 and 9.0.6 - need key.
its polycom have sn 82051505C1D8AK , but on TV sn 80995205C1D8MK
Pls help me, to restore it device
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Accepted Solutions
07-17-2019 08:48 AM
Hello @smerch15 ,
welcome to the Poly Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Jun 22,2014 Question: How can I activate / check / verify / recover my license?
Answer: Please check this post in the Software Licensing section => here <=
Key Code: K6B5-DB2F-C4A0-0000-0001
Version Number | Upgrade Key Code | |
---|---|---|
9.0 | Available but not entitled | |
8.7 | Available but not entitled | |
8.6 | Available but not entitled | |
8.5 | UBF1-CB2A-BF00-0000-0325 |
You can only use a maximum of 8.5
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-17-2019 08:48 AM
Hello @smerch15 ,
welcome to the Poly Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Jun 22,2014 Question: How can I activate / check / verify / recover my license?
Answer: Please check this post in the Software Licensing section => here <=
Key Code: K6B5-DB2F-C4A0-0000-0001
Version Number | Upgrade Key Code | |
---|---|---|
9.0 | Available but not entitled | |
8.7 | Available but not entitled | |
8.6 | Available but not entitled | |
8.5 | UBF1-CB2A-BF00-0000-0325 |
You can only use a maximum of 8.5
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-17-2019 10:47 AM
Hello @smerch15 ,
Please try => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-18-2019 12:26 AM
Hello @smerch15 ,
The VSX product actually had it's End of Life back in 2016 so you are 3 years behind any official serviceability or support.
We have since then launched 2 new generations of products.
Initially the RealPresence GroupSeries and now the G7500 so you may want to look at investing in some newer technologies.
Your device in question was shipped back in 31/07/2005 and we can officially not support such old software via our Web Site.
Feel free to contact me via community mail with your real credentials and I can forward these to a Poly Sales Engineer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-18-2019 03:31 AM
Hello @smerch15 ,
Poly policy states that we cannot host such old software anymore and therefore only version 9.0.x is available via the download. I was initially not aware of this and tried to host an older version for you.
As explained official support ended back in 2016 which is 5 years after 2011 when we ended to sell the device.
The device was purchased 2005 so most likely the flash is corrupt so even if you had the software it would not recover it. The device lasted for nearly 15 years so maybe, as already suggested, time for something newer and current.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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