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VSX7000a ERFL but now no video

Occasional Visitor

VSX7000a ERFL but now no video

Ran the following per the KB article but now I get no video to complete step 4.  VSX7000a S/N 870751096CFCAK.  Any thoughts?


User Forgot Password and Cannot Get to Diagnostics To Reset the System


To help ensure the security of the VSX. VSX systems require that you provide new passwords when switching into Security Mode. If you forget the password when Security Mode is enabled, the VSX cannot be reset using the usual methods.

To reset the system, follow these steps:

1. Hold down the 0 button on the remote control while booting the unit, to access the Boot UI screen.

2. Start the ERFL process by pressing the following button sequence on the remote control:

## 33 77 55 Select Select then ### 333 777 555 Select Select Select.

Note:Keep alternating between the two sequences until ERFL starts.

3. Restart the system after the ERFL process is complete. Otherwise, you will have trouble running Softupdate.

4. Run Softupdate.


Message 1 of 3
Honored Contributor

Re: VSX7000a ERFL but now no video

Have you tried the forum search ??

Maybe Marcux Post is the solution for your problem:



You can try and power off the unit and as you are powering the unit back up holding down the Asterisk key on the remote. This should force the unit to boot into VGA mode.

What happens is once you ERFL the unit, it defaults back to S-video.



Kind regards,
Message 2 of 3
Polycom Employee & Community Manager

Re: VSX7000a ERFL but now no video



I think there are some Forum Bots double posting old Post's ... I had answered a few and they all use the original Post / Question as a new Post. One of them contained advertisement Spam in their Signature. I will highlight this to the Forum Admins.



The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3