We have Polycom Real Presence Group 500 with newly acquired 5.0.1 firmware.
During conference on Cisco MCU after stopping content, my video freezes. (only video, sound goes normal).
I dont even know where to dig? Can anyone give me some tips about this issue?
Hello Ilia Shilo,
welcome to the Polycom Community.
A good starting point for you would be to check the 5.0.1 release notes => here <= if the Cisco product you are using has been tested for compatibility and what the relevant software should be.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
No, it wasn`t tested. it`s MSE MCU 8510 with 4.3 firmware.
So i`m testing it now in production.
I can add that, on the server side monitoring shows thats all good. Monitoring on my polycom web interface tells me that everything is fine.