Background: I have two VSX 5000 units. If I have both set up and call within my own LAN, the video and audio works great on both ends.
When I try to comunicate with a unit outside of my lan, I get video but no audio on both ends. This looks like a firewall issue. I currently have the following ports open.
There was a simular issue posted last year but they were not nice enough to post what the final fix was.
Thank you in advance.
Solved! Go to Solution.
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I have fixed this problem. All I needed to do was update to the latest software version. 9.0.6
I spent a lot of hrs trying to fix this and all I needed was the license key from polycom and 5 minutes of updating.
Before the update, I was able to connect to the test systems that were HTX7000 and lower. I wa havign the audio problem with the newer systems....
Hope this helps somebody out