We are trying to figure out how to enable video calling between an HDX8000 and a Trio 8500 (with Visual+). The Trio 8500 is working fine for Skype for business video call. However, we cannot do an IP to IP call between HDX8000 and Trio 8500, and with the Trio 8500, it seems that the option to call an IP is not possible.
Hello @TeckMgr ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
The same would be applicable for your HDX.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Jan 25, 2016 Question:How many Lines can I register using Poly phones with Lync Server / Skype for Business server ?
Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Poly Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365
The Trio is our most versatile product and can in addition to Skype for Business also have a openSIP registration.
We also added H.323 support in Software 5.9.0 but this is sandbox only and not yet officially supported.
If you struggle with all this I suggest to simply open a support ticket.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.