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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-23-2013 08:31 PM

HP Recommended

I had 1 HDX 7000 and usually has issue: It's hanged video after sharing content using DVI-VGA cable. We must restart unit so it works normally

 

What's happen with it

7 REPLIES 7

‎08-24-2013 08:52 AM

HP Recommended

What software version is installed on the hdx system ?

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‎08-28-2013 09:31 PM

HP Recommended

HDX 7000 ver 3.0.5-22695

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‎08-28-2013 10:56 PM

HP Recommended

You should upgrade your machine to the latest version 3.1.2 in the first step.

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‎08-29-2013 02:01 AM

HP Recommended

But my unit end of services. I cannot get a keycode from Poycom

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‎08-29-2013 02:46 AM

HP Recommended
Hello CrazyFox,

Has this issue always occured or is this a new issue?

If this always occured does this always happen with the same source or has another PC been tested?

Are you using a supported resolution as listed in the admin guide?

Can you describe in more detail what actually happens when the unit freezes?

You may need to contact our support team to troubleshoot this issue in more detail.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-29-2013 03:44 AM

HP Recommended

Hi Steffen

Has this issue always occured or is this a new issue?

=> This issue has always occurred

If this always occured does this always happen with the same source or has another PC been tested?
=> This always happen with only one source when we sharing content from 1 unit
Are you using a supported resolution as listed in the admin guide?

=> yes, we use a resolution 1280x800

Can you describe in more detail what actually happens when the unit freezes?

 

we use normally until stop sharing. Video freezes and we cannot do anything ( hang up, control,...) We must restart unit and after that it works normally

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‎08-31-2013 08:46 AM

HP Recommended
@Crazy_Fox wrote:

 

Are you using a supported resolution as listed in the admin guide?

=> yes, we use a resolution 1280x800


As asked above and you confirmed that you are using a supported resolution according to the Admin Guide.

 

Checking the latest Admin Guide (3.1.2) page => C-11 <= does not list 1280x800 as a supported resolution.

 

There is 1280x720, 1280x768 and 1280x960 so I suggest you test a supported resolution (according to the admin guide) and if this still fails work this via your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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