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Video is not accepted on RealPresent Group 500

Occasional Visitor

Video is not accepted on RealPresent Group 500



I use the RealPresent Group 500 connect to Lync server 2013, when make call from PC side, the skype for business client show "Video is not accepted". I can only make audio call.

I also see that I don't have Skype for Business Interoperability License on the Group 500, do I need to purchase license for connect to Lync server to make video call?


Thank you so much.

System Software version Release - 5.0.0-211246

Polycom Employee & Community Manager

Re: Video is not accepted on RealPresent Group 500

Hello @cmklo ,


I believe you answered your own question.


From the Video FAQ:


Jul 22,2014 Question: Which Polycom Video End Points are LYNC / Skype for Business compatible?

Answer: Only the HDX and the Group Series are Microsoft compatible (depending on Software Version and License if applicable).

For more details please check the Polycom® Unified Communications Deployment Guide for Microsoft® Environments  => here <=


Best regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Regular Advisor

Re: Video is not accepted on RealPresent Group 500

yes, you need the S4B interop license on your GS

Message 3 of 3