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Video is not accepted on RealPresent Group 500

Occasional Visitor

Video is not accepted on RealPresent Group 500



I use the RealPresent Group 500 connect to Lync server 2013, when make call from PC side, the skype for business client show "Video is not accepted". I can only make audio call.

I also see that I don't have Skype for Business Interoperability License on the Group 500, do I need to purchase license for connect to Lync server to make video call?


Thank you so much.

System Software version Release - 5.0.0-211246

Polycom Employee & Community Manager

Re: Video is not accepted on RealPresent Group 500

Hello @cmklo ,


I believe you answered your own question.


From the Video FAQ:


Jul 22,2014 Question: Which Polycom Video End Points are LYNC / Skype for Business compatible?

Answer: Only the HDX and the Group Series are Microsoft compatible (depending on Software Version and License if applicable).

For more details please check the Polycom® Unified Communications Deployment Guide for Microsoft® Environments  => here <=


Best regards


Steffen Baier

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Frequent Advisor

Re: Video is not accepted on RealPresent Group 500

yes, you need the S4B interop license on your GS

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