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Video issue between Polycom HDX 7000HD and Lifesize Cloud

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Video issue between Polycom HDX 7000HD and Lifesize Cloud

We're having a video issue between our Polycom HDX 7000HD and another college that's using a Lifesize Cloud Meeting Rooms .we can connect to the Lifesize Cloud  Meeting Room but they see no video of any participants and aren't able to see their Video. audio is working fine both sides. I'm just wondering is this is an incompatibility between the systems or something else.  Has anyone else seen this issue?




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Polycom Employee & Community Manager

Re: Video issue between Polycom HDX 7000HD and Lifesize Cloud

Hello Samrat Patel,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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