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Video issue between Polycom HDX 7000HD and Lifesize Cloud

Samrat Patel
Occasional Visitor

Video issue between Polycom HDX 7000HD and Lifesize Cloud

We're having a video issue between our Polycom HDX 7000HD and another college that's using a Lifesize Cloud Meeting Rooms .we can connect to the Lifesize Cloud  Meeting Room but they see no video of any participants and aren't able to see their Video. audio is working fine both sides. I'm just wondering is this is an incompatibility between the systems or something else.  Has anyone else seen this issue?




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Polycom Employee & Community Manager

Re: Video issue between Polycom HDX 7000HD and Lifesize Cloud

Hello Samrat Patel,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2