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VideoOS 3.3.0.282003 to 3.2.3.280012 BRICKS X50

jbass@srcinc
Valued Contributor

VideoOS 3.3.0.282003 to 3.2.3.280012 BRICKS X50

I was having issues w/updating an X50/TC8 from 3.2.3 to 3.3.0. The update process was taking hours to complete and the TC8 would go into pairing mode and no longer appear as a paired device. The update would ultimately get hung up forcing a power cycle. Once rebooted the X50 & TC8 were no longer paired (though the TC8 appears as a not connected device). The solution was to unpair the TC8, factory reset it and pair it again.

Determined that 3.3.0 wasn't stable enough to deploy I downgraded the X50 to 3.2.3, which by comparison only took a few minutes. Once it rebooted it became unresponsive; no video, no network connectivity just a narrow white LED. I've performed a hard factory reset 3x with the same results.


Buyer beware.

SR 1-20870280271

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3 REPLIES 3
jbass@srcinc
Valued Contributor

Re: VideoOS 3.3.0.282003 to 3.2.3.280012 BRICKS X50

I should note that I can ping the X50 but there is no access to the web configurator. The page never loads and times out.

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VideoOS 3.3.0.282003 to 3.2.3.280012 BRICKS X50

Hello jbass@srcinc ,

 

Seems we solved  1-20870280271 with an RMA back in mid-January. Any more issues with the upgrade?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
jbass@srcinc
Valued Contributor

Re: VideoOS 3.3.0.282003 to 3.2.3.280012 BRICKS X50

For the time being I decided to stick with 3.2.3.280012. 

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