Plantronics + Polycom. Now together as Poly Logo

Voice Codecs

Occasional Visitor

Voice Codecs

Hi, We have just purchased a HDX 7000. Is anyone able to advise on what voice codec the system will be using. Is there a way to change this. Interested to know as I can't seem to find any reference to this in documentation I have. Please note this is new kit and I am only just starting to find my way around the Polycom products - so I have probably missed the information along the way.


Any help gratefully received.

Message 1 of 2
Polycom Employee & Community Manager

Re: Voice Codecs

Hello eliah12,


welcome to the Polycom Community.


We kindly advise all users to utilize the search facility and when I just done so I found a post matching yours nearly word for word => here <= including an answer.


Another reply to a similar post is => here <= regarding Audio Codecs


There may be more answers but above should be sufficient and there is always the Forum Search.


Best Regards


Steffen Baier


Polycom Global Services 

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2