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W10 Polycom X50 drivers

Seamus.Byron
Occasional Visitor

W10 Polycom X50 drivers

This is the setup I have.

Poly X50 connected to a W10 PC via USB-C cable.

TV/PC (smart tv) is running W10.

It is also connected to the TC8.

Software release 3.4.0.0 

 

The Poly & TC8 is running in Teams mode, It has to be kept in Teams mode.  I cannot keep switching between Device mode & Teams as it is in a boardroom. 

 

The device manager sees the Poly X50 under camera & sound, it is using the Microsoft drivers for the X50.

 

When I open Zoom, MSTeams or even the camera program on the PC, I just get a picture of a beach & waves with the Video off Icon.   

 

Does anyone know where I can get the Poly drivers, instead of the Microsoft drivers?

 

Thanks

S.

 

 

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: W10 Polycom X50 drivers

Hello @Seamus.Byron ,

 

Welcome to the Poly Community.

A good starting point would be to provide us at least the details of the currently used Studio X50 software.

 

There are no additional drivers needed using a current software like 3.4

 

You simply switch to device mode. Is this being used with a Poly TC8 or a touch screen?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 2