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W10 Polycom X50 drivers

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W10 Polycom X50 drivers

This is the setup I have.

Poly X50 connected to a W10 PC via USB-C cable.

TV/PC (smart tv) is running W10.

It is also connected to the TC8.

Software release 


The Poly & TC8 is running in Teams mode, It has to be kept in Teams mode.  I cannot keep switching between Device mode & Teams as it is in a boardroom. 


The device manager sees the Poly X50 under camera & sound, it is using the Microsoft drivers for the X50.


When I open Zoom, MSTeams or even the camera program on the PC, I just get a picture of a beach & waves with the Video off Icon.   


Does anyone know where I can get the Poly drivers, instead of the Microsoft drivers?







Message 1 of 2
Polycom Employee & Community Manager

Re: W10 Polycom X50 drivers

Hello @Seamus.Byron ,


Welcome to the Poly Community.

A good starting point would be to provide us at least the details of the currently used Studio X50 software.


There are no additional drivers needed using a current software like 3.4


You simply switch to device mode. Is this being used with a Poly TC8 or a touch screen?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2