This is the setup I have.
Poly X50 connected to a W10 PC via USB-C cable.
TV/PC (smart tv) is running W10.
It is also connected to the TC8.
Software release 126.96.36.199
The Poly & TC8 is running in Teams mode, It has to be kept in Teams mode. I cannot keep switching between Device mode & Teams as it is in a boardroom.
The device manager sees the Poly X50 under camera & sound, it is using the Microsoft drivers for the X50.
When I open Zoom, MSTeams or even the camera program on the PC, I just get a picture of a beach & waves with the Video off Icon.
Does anyone know where I can get the Poly drivers, instead of the Microsoft drivers?
Hello @Seamus.Byron ,
Welcome to the Poly Community.
A good starting point would be to provide us at least the details of the currently used Studio X50 software.
There are no additional drivers needed using a current software like 3.4
You simply switch to device mode. Is this being used with a Poly TC8 or a touch screen?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.