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What can cause VSX7000e to reboot ?

nemuri
Occasional Contributor

What can cause VSX7000e to reboot ?

Hi,

 

w are using 2 VSX7000e between 2 sites, and one of them is randomly rebooting once or twice a day.  Both are using the latest firmwre 9.0.6.2. The communication mode is H.264. We have a spare unit, so we replaced the rebooting device with that one, but this one too reboots randomly...

 

So my question is : what can cause a system to reboot ? Can too many communication errors or lost packets do that ?

Thank you

 

 

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nemuri
Occasional Contributor

Re: What can cause VSX7000e to reboot ?

i had some new informations about this problem :

 

it turns out both units are rebooting at the same time randomly. We used them since 2007 and never encountered that problem, but it started to happen a few months after we made the firmware upgrade to 9.0.6.2 to use H.264

 

Can a network problem cause this ? Is it something that happened to other people ?

 

sincerly,

david

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