What is the actual maximum content resolution on HDX systems... - HP Support Community

Anonymous · ‎12-03-2013

Hello,

I have an HDX 9002. It seems that a lot of brochures, etc. state that HDXs can do HD resolution for content, but the input on mine seems to be limited to 1024x768. Is it possible to get HD content on my HDX through software update/configuration changes, etc. or not?

Thanks,

Bm

SteffenBaierUK · ‎12-04-2013

Hello bm,

welcome back to the Polycom Community.

The Admin Guide matching your software version is usually a good place to look.

As I do now know your current software release I simply quote the currently latest 3.1.2 Admin guide:

Page 5-1

The following Polycom HDX systems achieve maximum content frame rate of 15 fps for 1080p with a 1080p Resolution option key installed, and 30 fps for 720p:

• Polycom HDX 9006 series
• Polycom HDX 8000 HD with Hardware Version B
• Polycom HDX 7000 HD with Hardware Versions C and D
• Polycom HDX 4500
• Polycom HDX 4000 HD with Hardware Version C

Polycom supports 1080p content only when you connect the content source to the DVI connector on the HDX system’s back panel. DVI connectors are identified on HDX systems as follows:

• Polycom HDX 9000 and Polycom 8000 series: video input 4
• Polycom HDX 7000 series: video input 3
• Polycom HDX 4000 series: video input 2
Using other video inputs for content sources is not supported. If you use other video inputs for content, the content will not be 1080p and you could get unexpected results.

Page 5-4 has more details and in addition I suggest to check for a list of supported resolutions and refresh rates in the User’s Guide for Polycom HDX Systems.

Both documents can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-05-2016

Dear Sir/Madam,

would like to check with you that we using polycom hdx 8000 currently we are facing some problem with resolution changes can you advise us supporting resolution thank you.

Regards

Hamidur Rahman

94832858

SteffenBaierUK · ‎09-05-2016

Hello Hamidur Rahman,

welcome to the Polycom Community.

It is always useful to provide the currently used Software Version and in addition details on what issue you are experiencing.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

What is the actual maximum content resolution on HDX systems?

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