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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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OK. I'm now offricially curious as a former electronics engineer.

A customer is complaining that the VC system is waking up when they enter their meeting rooms wether they want VC or not.

The meeting room has automatic lighting so the lights come on when they walk in but I don't think the HDX remote reacts to light as we have the same setup.

So, it's got to be movement. Even if you don't touch the HDX remote, virations on the table would do that wouldn't it?

 

So, back to the original question.  What is the mechanism within an HDX Remote that detects the VC may be required?

Pete

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Pete,

 

there is a motion sensor switch in the remote control.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Pete,

 

there is a motion sensor switch in the remote control.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

You know indicate a way to disable this function of control?
Because I'm having problems with my president and vice president, as the video conferencing out of standy-by.

 

Tks.

Luiz FAion

 

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