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What makes the HDX Remote wake the system

SOLVED
petet
Trusted Contributor

What makes the HDX Remote wake the system

OK. I'm now offricially curious as a former electronics engineer.

A customer is complaining that the VC system is waking up when they enter their meeting rooms wether they want VC or not.

The meeting room has automatic lighting so the lights come on when they walk in but I don't think the HDX remote reacts to light as we have the same setup.

So, it's got to be movement. Even if you don't touch the HDX remote, virations on the table would do that wouldn't it?

 

So, back to the original question.  What is the mechanism within an HDX Remote that detects the VC may be required?

Pete

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: What makes the HDX Remote wake the system

Hello Pete,

 

there is a motion sensor switch in the remote control.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: What makes the HDX Remote wake the system

Hello Pete,

 

there is a motion sensor switch in the remote control.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Luiz Faion
Visitor

Re: What makes the HDX Remote wake the system

Hi Steffen,

 

You know indicate a way to disable this function of control?
Because I'm having problems with my president and vice president, as the video conferencing out of standy-by.

 

Tks.

Luiz FAion

 

Message 3 of 3