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Wifi not available when changed to teams?

Occasional Visitor

Wifi not available when changed to teams?

Had wifi working when connecting using the default setup.  Changed to teams and it no longer appears to be available.  Does this sound right?

Message 1 of 3
Polycom Employee & Community Manager

Re: Wifi not available when changed to teams?

Hello @loboil ,


Welcome to the Poly Community.

Its always recommended checking the availability of the functionality in a different provider mode and/or provide software details.


From our 3.3.0 release notes:


Using Wi-Fi as the Primary Network
When your system is using Zoom Rooms as the conferencing provider, you can configure your system to use Wi-Fi as the primary network.
When using Wi-Fi as the primary network connection, you can only connect to networks using 2.4 GHz.
You must complete the initial system configuration and configure the Wi-Fi connection while the system is connected to a wired network connection. After setup, you can unplug your system from the wired network connection and connect to a wireless network to make and receive calls.
Poly G7500, Studio X50, and Studio X30 Release Notes Poly VideoOS 3.3.0
The following conferencing providers or modes aren’t supported:
● Poly Video Mode
● Microsoft Teams
● GoToRoom
● 8x8 Meeting Rooms
● StarLeaf
● RingCentral Rooms
The following options aren’t supported if you configure Wi-Fi as your primary network:
● Connecting an IP device such as a Poly TC8 device or Poly Trio system
● 5 GHz Wi-Fi
● Web proxy
● Provisioning
● 802.1x authentication


If you require WiFi with Teams I suggest you work with your Poly reseller as they can get you in touch with a Poly Sales Engineer in order to discuss any potential roadmap.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Wifi not available when changed to teams?

You can presumably workaround such limitations e.g. by plugging the X50 via ethernet into some wifi routers/access points joined to your main router over wi-fi


A wired ethernet connection all the way to the modem/NTD is going to give the best experience and reliability.

Message 3 of 3