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01-29-2020 08:36 AM
Its ok. I finally got an answer. Memory Leak. I was advised to do the following
The most important and relevant thing is that this WFS is configured on pass-through authentication mode. There is a memory leak bug in WFS for pass-through mode, and that is not fixed yet. See details in EN-154169.
Both items can cause Node.JS memory utilization to build up and eventually service can either restart or simply hang, requiring a manual restart.
The only option (workaround) at the moment is to ask the customer to enable delegated mode following the official documentation available here https://support.polycom.com/content/dam/polycom-support/products/uc-infrastructure-support/polycom-w...
- create an Exchange enabled service account (pages 20-21);
- grant this service account with Reviewer Rights permission to all 35 room mailboxes (pages 19-20);
- configure WFS credentials accordingly (pages 28-29).
01-29-2020 08:48 AM
Wow, thank you.
Tier4 on my end couldn't come up with anything and kept pointing fingers at my config.
I assumed this would end up as a memory leak/throttling and require a SVC account with impersonation enabled. Seems like the workaround is similar.
Really appreciate your follow-up information on this issue. Good luck
01-29-2020 08:53 AM
I had provided the Siebel Ticket with information to this post and made the product manager aware so I am surprised that you have not had the correct feedback.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-29-2020 09:06 AM
Hi Steffen,
Thanks for that. Not receiving correct responses at all from support.
I had to escalate to my account manager.
Still not getting the correct support but I'm working through it.
I do feel that Polycom doesn't want our money and that's ok.
Thanks to this forum I get the help I need.
Sean
02-07-2020 01:31 PM
Sean - just FYI, I have setup the credentials part of WFS with a service acct, had the service acct granted reviewer rights on the mailboxes and WFS has been up, peppy and pretty darn sweet for several days *GASP*
Additionally, the actual config screens and steps found in the document I posted a link to in the solution..is a tad different than the real deal so feel free to reply here if you get stuck
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