Plantronics + Polycom. Now together as Poly Logo

X30/X50: "The software version is not found"

SOLVED
Highlighted
Frequent Advisor

X30/X50: "The software version is not found"

I'm testing out an internal update server for our Studio X devices and the devices themselves are updating with no issue but the TC8s are not, in the web configurator the TC8display the error of "The software version is not found." with the internal update server but it doesn't happen with Poly's server.

 

This occurs with:

3.1.3-220008

3.2.1-224090

3.2.2-226104

Each update is extracted to the root of the web server. 
I have attached screenshots for reference.

Thanks,
James


 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Frequent Advisor

Re: X30/X50: "The software version is not found"

Added the following to web.config and that took care of it.

<mimeMap fileExtension=".*" mimeType="application/octet-stream" />

View solution in original post

Message 3 of 3
2 REPLIES 2
Highlighted
Frequent Advisor

Re: X30/X50: "The software version is not found"

This might be the solution, will look into further.

Message 2 of 3
Highlighted
Frequent Advisor

Re: X30/X50: "The software version is not found"

Added the following to web.config and that took care of it.

<mimeMap fileExtension=".*" mimeType="application/octet-stream" />

View solution in original post

Message 3 of 3