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X30 & X50 - keep resetting itself and asking for sign

Annika
Visitor

Re: X30 & X50 - keep resetting itself and asking for sign

We also have the same issue and have been reinstalling / updating / resetting our Poly X30/X50. I am very interested in Microsoft response to your support ticket.

Message 11 of 14
Beyond Conference
Frequent Advisor

Re: X30 & X50 - keep resetting itself and asking for sign

Hi, I have now version 3.5.0-344025 installed on the X30 and 3.5.0-210489 installed on the TC8.
And the first result are good. Did not have to sign in or reset something.
Just power everything on and ready to go as you would expect.
So I think for this issue you should upgrade. Please note that this firmware is not active supported by Microsoft on the TAC version 3.3.2.286154 is the latest.


 

Message 12 of 14
Stephane Bouillon
Occasional Visitor

Re: X30 & X50 - keep resetting itself and asking for sign

I also experience this issue. Can I enter the meeting room O365 account and the password in the settings so I don't need to enter it on the screen with the trio virtual keyboard ?

 

Stephane

Message 13 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: X30 & X50 - keep resetting itself and asking for sign

Hello @Stephane Bouillon 

 

You should not be using such an old build. I suggest upgrading to 3.7.0 and then follow the below.

 

Our Partner Microsoft has released the 2021 Update 2D 1449/1.0.96.2021092701 via the TAC Teams Admin Center which should address the no Video issues reported. Please update this on both the Studio X and the TC8 via the TAC.

 

Any additional questions should be referred to our partner Microsoft quoting VSO 265756 and 264643. and Microsoft case #27504410. These are internal references a Microsoft support engineer should have access to.

 

Best Regards

 

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14