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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-11-2021 02:33 AM

HP Recommended

We also have the same issue and have been reinstalling / updating / resetting our Poly X30/X50. I am very interested in Microsoft response to your support ticket.

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‎06-22-2021 12:22 AM

HP Recommended

Hi, I have now version 3.5.0-344025 installed on the X30 and 3.5.0-210489 installed on the TC8.
And the first result are good. Did not have to sign in or reset something.
Just power everything on and ready to go as you would expect.
So I think for this issue you should upgrade. Please note that this firmware is not active supported by Microsoft on the TAC version 3.3.2.286154 is the latest.


 

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‎09-30-2021 09:32 AM

HP Recommended

I also experience this issue. Can I enter the meeting room O365 account and the password in the settings so I don't need to enter it on the screen with the trio virtual keyboard ?

 

Stephane

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‎09-30-2021 09:57 AM

HP Recommended

Hello @Stephane Bouillon 

 

You should not be using such an old build. I suggest upgrading to 3.7.0 and then follow the below.

 

Our Partner Microsoft has released the 2021 Update 2D 1449/1.0.96.2021092701 via the TAC Teams Admin Center which should address the no Video issues reported. Please update this on both the Studio X and the TC8 via the TAC.

 

Any additional questions should be referred to our partner Microsoft quoting VSO 265756 and 264643. and Microsoft case #27504410. These are internal references a Microsoft support engineer should have access to.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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