I recently received my X30 and TC8 - used the cabling that comes with the units aside form a Symbol POE injector for the TC8 as I don't have a POE switch at home.
Both X-Series and TC8 never get past the spinning logo??? I remove their Network cables and they boot to "Discovering Network" screens but nothing more.
Has anyone seen anything liek this before? I DOA'd te first units for this behaviour but now it's happening on the second lot there ust be something quirky about my home network - but I'm stuck as to what that might be...
Thoughts or ideas?
Hello @Fatman ,
Welcome to the Poly Community.
Is your network using LLDP to assign devices to a certain VLAN or anything?
The X30 on its own should come up after around 2 minutes or so without the need initially for a TC8. I suggest this should come into support if you can connect to another network or so to get logs of the unit.
Please ensure to set the Diagnostic > Logs > System Log Settings > Log Level to debug when testing this on another network.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
I@m just using a Vodafone home ADSL router - nothing clever going on on the network.
I can't even get to take logs as the unit MAC appears in teh Router DHCP lease table but I can never access it on the browser and also it jjst never boots to anything unless I don't plug the network cable in and then I get the Network error. Therefore I wouldn't get logs as I never get into it!
I don't really want to DOA it again as it's highly unlikely this is a faulty unit in my opinion.
Further thoughts? I can't test it on a different network as I don't have access to the office / labs etc.
there is no way to write logs on a USB stick to my knowledge without prior Web Access.
You would only be able to test this on a different network.