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X30 on wifi, not pairing with TC8

SOLVED
JJC
Occasional Visitor

X30 on wifi, not pairing with TC8

Is it possible to pair a TC8 with a X30 that's connected on Wifi?  When I have both X30 and TC8 connected to wired on the same VLAN everything worked.  Once, I unplug the Wired Port on the X30 I lose paring with the TC8.

Message 1 of 4
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: X30 on wifi, not pairing with TC8

Hello @JJC ,

 

Welcome to the Poly Community.


I suggest you read the release notes as this is documented in the 3.3.0 Release notes:

The following options aren’t supported if you configure Wi-Fi as your primary network:
● Connecting an IP device such as a Poly TC8 device or Poly Trio system
● 5 GHz Wi-Fi
● Web proxy
● Provisioning
● 802.1x authentication

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: X30 on wifi, not pairing with TC8

Hello @JJC ,

 

Welcome to the Poly Community.


I suggest you read the release notes as this is documented in the 3.3.0 Release notes:

The following options aren’t supported if you configure Wi-Fi as your primary network:
● Connecting an IP device such as a Poly TC8 device or Poly Trio system
● 5 GHz Wi-Fi
● Web proxy
● Provisioning
● 802.1x authentication

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
DevinP
Occasional Visitor

Re: X30 on wifi, not pairing with TC8

RE:

Are there plans to ever enable this or is it simply a limitation of the hardware?
Guess Poly may not have the resources to support the issues that may come with wifi. Hard for me to understand why these two devices can't interact on the same network. Both IPs can be pinged from a wireless device. Is it a security issues of some sort?

Just lots of questions, basically "why?".

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: X30 on wifi, not pairing with TC8

Hello @DevinP ,

We cannot discuss future software Versions or potential enhancements within the Community.

Poly, a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this.

Via the medium of a community forum, we are unable to do this.

 

I can only ask you to work with a Poly reseller and/or Poly Sales engineer.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4