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X50 Device Mode w/a Trio 8800 controller

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Frequent Advisor

X50 Device Mode w/a Trio 8800 controller

Model: Studio X50
Software Version: 3.1.3-220008
Zoom Rooms Current Version: 5.0.14459.0704
Updated on: Jul 22, 2020 11:55:36 PM
Device Mode Current Version: 1.0
Updated on: Jul 22, 2020 11:55:35 PM

How does one initiate device mode when using a Trio 8500/8800 as a Zoom Rooms controller?

Thanks
Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: X50 Device Mode w/a Trio 8800 controller

Hello jbass@srcinc ,

 

Welcome back to the Poly Community.


Today this is not possible and only using either a mouse or a touch screen would have this functionality.

 

I am not aware of any plans to add this and suggest you work with your Poly account team if you have questions around this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Frequent Advisor

Re: X50 Device Mode w/a Trio 8800 controller

Well that's not the answer that I was hoping for and considering that they are both Poly products it seems somewhat rather shortsighted on the development side of things. 
Is this also the case w/the Trio C60?

 

Thanks,

James

 

Message 3 of 5
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Polycom Employee & Community Manager

Re: X50 Device Mode w/a Trio 8800 controller

Hello jbass@srcinc ,

 

I can only reply to what is at present technically capable and not what is not.

 

The C60 is the same in this case and I suggest you work with a Poly sales engineer and or Poly reseller if you require additional details.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Frequent Advisor

Re: X50 Device Mode w/a Trio 8800 controller

The issue w/using a mouse (or touchscreen for that matter) is that it opens up the settings menu which has non password protected features in it. Is there a way to disable or password protect those? 

 

Thanks

Message 5 of 5