Plantronics + Polycom. Now together as Poly Logo

X50 and Teams

SOLVED
Neelix
Occasional Visitor

X50 and Teams

Hi All

 

I have read other posts regarding the X50 and MS Teams, however, none of them answers my question.

 

I have an X50 with Software Version 3.1.1.  Is there a particular Teams License that is required for this to work, I have a Teams account that has an E3 license assigned and it works fine, however, I also have Teams account that is only assigned a Teams Room License that is not working.  Is this the expected behaviour, does the account have to have a full E3 licence to work on the X50?

 

Kind regards

 

 

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: X50 and Teams

Hello @Neelix ,

 

Welcome to the Poly Community.

 

The same answer as >here< 

 

Please ensure to utilize the community search prior to posting a new topic.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: X50 and Teams

Hello @Neelix ,

 

Welcome to the Poly Community.

 

The same answer as >here< 

 

Please ensure to utilize the community search prior to posting a new topic.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Neelix
Occasional Visitor

Re: X50 and Teams

Hi

 

Thanks for pointing me in the right direction, I did search the community and read 2 or 3 threads regarding Teams and these devices but totally missed the thread you provided.

 

I have confirmation on the licensing, I just need to figure out why it is still not working.

 

Thanks again, it's greatly appreciated.

Message 3 of 3