Solved: Re: X50 and Teams

Neelix · ‎01-21-2021

Hi All

I have read other posts regarding the X50 and MS Teams, however, none of them answers my question.

I have an X50 with Software Version 3.1.1. Is there a particular Teams License that is required for this to work, I have a Teams account that has an E3 license assigned and it works fine, however, I also have Teams account that is only assigned a Teams Room License that is not working. Is this the expected behaviour, does the account have to have a full E3 licence to work on the X50?

Kind regards

SteffenBaierUK · ‎01-21-2021

Hello @Neelix ,

Welcome to the Poly Community.

The same answer as >here<

Please ensure to utilize the community search prior to posting a new topic.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎01-21-2021

Hello @Neelix ,

Welcome to the Poly Community.

The same answer as >here<

Please ensure to utilize the community search prior to posting a new topic.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Neelix · ‎01-21-2021

Hi

Thanks for pointing me in the right direction, I did search the community and read 2 or 3 threads regarding Teams and these devices but totally missed the thread you provided.

I have confirmation on the licensing, I just need to figure out why it is still not working.

Thanks again, it's greatly appreciated.