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X50 in Poly Mode won't share content - requires reboot

d.smith
Occasional Visitor

X50 in Poly Mode won't share content - requires reboot

Anyone else having this issue? It seems like every so often the X50 when sharing content, it only shares a black/grey screen and users cannot see content but just an empty box. It seems to be resolved after a reboot however.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: X50 in Poly Mode won't share content - requires reboot

Hello @d.smith ,

 

Welcome to the Poly Community.


In order to get the best result of your visit, I urge you to check the Read 1st ! Welcome to the Polycom standalone video endpoints support Forums! and [FAQ] Video conferencing frequently asked questions as this explains in detail the requirement needed for a first post or any follow-up posts.

 

In doing so it any new post should contain the most detail in order to help the volunteers running the community.

 

If this is not possible please work with Poly Support in your region >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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