Hi experts,
I'm experiencing a problem on a GS endpoint with an EE3 camera. After upgrading from 5.0.0 directly to 6.1.7.1, customer tried to wake up the codec with his remote controller and got a blank video input. The PTZ control is normal but a blue blank video takes the place of the selfview window. I tried to upgrade to 6.1.7.2 but the problem is still there. Is there any solutions or workarounds?
Any comments or suggestions will be highly appreciated.
Thank you.
Rick
The upgrade should not have anything to do with it and the only way to be sure is to connect the camera to a different system and test it, does it work there?
Is the right camera source selected?
Is the camera image seen at the far end, just not locally?
Have you tried a factory restore of the system?