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can dial directly but not from favorites

Occasional Visitor

can dial directly but not from favorites

Hi. On our Group 500 system I have some sip adresses that I can dial manually, but not from favorites.

Also from the list of Recent Calls I can re-dial a successful call, and not the call that did not connect allthough the sip adress is identical. (I did check for trailing spaces.)  The strange thing is that this happens not for all favorites. I tried deleting the favorites, restarting the system and crated a new favorite using the sip address copied from a successful call, but no luck!   It's driving me crazy! Any ideas?

Message 1 of 3
Polycom Employee & Community Manager

Re: can dial directly but not from favorites

Hello akvaplan,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.


This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: can dial directly but not from favorites

Hi moderator

Sorry, we are usning the latest Release - 5.1.0-250527

If there is no obvious answer I will create a case.

Thank you

Message 3 of 3