help me please
i need Upgrade software my hdx7000 i can download new software on website polycom but i can't upgrade because
Alerts A valid Service Agreement was not found for the entered System Serial Number. Please check the System Serial Number
and try again.i don't no. I need to do?
Hello Cream,
welcome to the Polycom Community.
A good starting point is usually to provide your currently used software and then the software version you are trying to upgrade.
Usually, for example, if you try to update from HDX 2.6 to a 3.0 or newer you would either require:
It seems, based on the message you receive , that neither is the fact.
You will need to contact your Polycom reseller and purchase a service contract.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services