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cannot answer call from Viewstation

Occasional Visitor

cannot answer call from Viewstation

Hello, our board has inherited a Viewstation H.323 unit and I am trying to get it working with the Telepresence m100 software trial that I just installed. A call can be placed, but I cannot answer the call from the viewstation. Since I am new to the products, I'm not sure what can be done to get a video conference working. Any assistance is appreciated.

Message 1 of 2
Polycom Employee

Re: cannot answer call from Viewstation

The older Viewstations are no longer supported and one of the main reasons is that they do not support H.264 which is the only video algorithm that the m100 will use.  You may be able to get an audio only call going but not video.

Sr. Product Support Technician
Message 2 of 2