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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I can capture GS screen by url :

https://ip_of_rpg/currentscreen.cgi,

 

But the image is almost empty, not contain people or content stream

 

How to resolve?

3 REPLIES 3
HP Recommended

Hello @xujdkf ,

 

Welcome to the Poly Community.

This is working as designed as only the UI part of the screen can be captured. A workaround would be using a separate video capture device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Can you introduce some effective methods? 

HP Recommended

Hello @xujdkf ,

 

The GroupSeries is not a current product that receives a lot of enhancements anymore.

 

The way forward would be via a feature request through your Poly reseller with a Business plan defining how many units would this affect from a sales perspecitve.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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