Welcome to Polycom Community! We are very glad that you are reaching out and posting a question on our forum. However, your original question was posted on the Community Site Feedback/Suggestions forum which is not the right forum for product support. See my post regarding this.
So, one of our team members have moved your post to the Support Community area of the site. I noticed your post mentioned about the one way communication issue, but your post didn't mention exactly what phone system you were using. In order for our team members or other community users to help, please provide more details of your situation. Thx very much!
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