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dial numbers beginning with #

Occasional Visitor

dial numbers beginning with #

Does Polycom video endpoints - G500/HDX 6K,7K support calling numbers starting with '#'.

For example: place a SIP call to #8234234234


we have about 80 polycom units registered to Cisco UCM and to simplify the dialling, i want to be able to dial video end-point/MCU starting with '#'


I have tried this and dont see the call getting placed... is it supported and if so any additional configuraiton to be done?


I am able to dial #number using non-polycom /cisco SIP end-points registered to Cisco UCM.


thanks for your time.

Message 1 of 3
Polycom Employee & Community Manager

Re: dial numbers beginning with #

Hello KASH,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Polycom Employee

Re: dial numbers beginning with #

Polycom only sends the digits entered verbatim to the Call Server. The endpoint does no local normalization or translation of dial plans. If the Call Server has a specified Dial Plan for Call Routing, then it would need to be handled at the call server.


I did find this...about the # is used to terminate inter-digit timeout... but I still don't see that as a factor in Polycom:

Sr. Product Support Technician
Message 3 of 3