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dial numbers beginning with #

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dial numbers beginning with #

Does Polycom video endpoints - G500/HDX 6K,7K support calling numbers starting with '#'.

For example: place a SIP call to #8234234234


we have about 80 polycom units registered to Cisco UCM and to simplify the dialling, i want to be able to dial video end-point/MCU starting with '#'


I have tried this and dont see the call getting placed... is it supported and if so any additional configuraiton to be done?


I am able to dial #number using non-polycom /cisco SIP end-points registered to Cisco UCM.


thanks for your time.

Message 1 of 3
Polycom Employee & Community Manager

Re: dial numbers beginning with #

Hello KASH,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee

Re: dial numbers beginning with #

Polycom only sends the digits entered verbatim to the Call Server. The endpoint does no local normalization or translation of dial plans. If the Call Server has a specified Dial Plan for Call Routing, then it would need to be handled at the call server.


I did find this...about the # is used to terminate inter-digit timeout... but I still don't see that as a factor in Polycom:

Sr. Product Support Technician
Message 3 of 3