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display issues with HDX 8000
Occasional Contributor

display issues with HDX 8000

can someone help to resolve the display issue which i have been facing with my HDX 8000, color gets crazy after 5min of connecting calls (attached is the pic (Far end video)), i have done the following troubleshooting already 


changed cable

reset video codec

changed displayed screen

changed display interface 


Polycom Employee & Community Manager

Re: display issues with HDX 8000


welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please also include if this is a brand new installation or an old codec that worked perfectly before.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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KK Sky
Frequent Advisor

Re: display issues with HDX 8000

This looks to me like it could be packet loss along your network...I'm no expert, but that's what my eyes see from the picture.

Message 3 of 3