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eagle eye camera

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Occasional Contributor

eagle eye camera

I have an eagle eye 3 camera for hdx 8000 but it is not working and does not recieve any remote control signal but i use a software 2.6.0 then i noticed that the camera is not working but with software 3.0 but the the device it is too old 

 

the question is which version of hdx 8000 are included when purchase the device notice the camera was working at the first time but i didn't notice the version and then suddenly the deivce stuck i had to reset it again and then camera is not working 

 

and how can make the camera work again

 

thanks

Message 1 of 7
6 REPLIES 6
Trusted Contributor

Re: eagle eye camera

 EagleEye III supports in HDX SW from version 3.01  and higer .....

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It's impossible to lead us astray for we don't care even to choose the way.
Message 2 of 7
Highlighted
Polycom Employee & Moderator

Re: eagle eye camera

There is a Camera Compatibility section in the HDX Release Notes that defines the software level support for each type of camera.  The Release notes can be found here:  Video , just select the Video product you want to look at.

 

The cameras are labeled on the bottom with a tag of MPTZ (Mechanical Pan Tilt Zoom) and the number.  The key for that is:

 

MPTZ-6                EagleEye HD

MPTZ-7                EagleEye 1080

MPTZ-8                EagleEye II

MPTZ-9                EagleEye III

EPTZ-1                EagleEye View


The EagleEye Acoustic is labeled as such, and since it is a digital camera is supported only on the RealPresence Group Series, not the HDX.

Message 3 of 7
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Frequent Advisor

Re: eagle eye camera

Working fine...

 

 

HDX 8000 HD - B

Release V.3.1.1.3-36019

Polycom EagleEye III - V.2.0 836

 

 

André Castro,



Message 4 of 7
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Honored Contributor

Re: eagle eye camera

Steven,

 

Could you please extend the cameras table with their P/Ns (eg: MPTZ-9 EE III 1624-08283-001, etc.)?

 

Thanks in advance,

Mike

 

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 5 of 7
Highlighted
Polycom Employee & Moderator

Re: eagle eye camera

How about what I would think is one better, see attached.

Highlighted
Honored Contributor

Re: eagle eye camera

This is just we need.

Thanks once more!

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 7 of 7