Solved: Re: eagle eye director ii - tracking via usb mode

Sunil_OE · ‎10-04-2019

We have recently purchase an Eagle Eye Director II for a conference room and it has trouble tracking the talker via USB mode. We have also a Trio 8800 which is connected to a docking station via USB as well. https://support.polycom.com/content/dam/polycom-support/products/peripherals/eagle-eye-director-ii/s... (I have setted up the EED II like on page 8).

Is there a fix for this?

SteffenBaierUK · ‎11-15-2019

Hello @Sunil_OE ,

Welcome to the Poly Community.

USB 2.0 limits the cable length to 5 meters (or about 16 feet and 5 inches). You are using a cable outside the specification.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

mshu · ‎10-07-2019

Hi @Sunil_OE,

give us more info about your enviroment, please. What device is connected with the EED2 (PC, Group, Visual Pro, MTR?)?

What is the software version of the EED2? Newest one, if not do an update first.

https://support.polycom.com/content/support/north-america/usa/en/support/peripherals/eagleeye-direct...

Sunil_OE · ‎10-08-2019

As mementions the EED2 is connecting docking station (USB). The cable between the EED2 is about 10m long and its USB 2.0. The Room is 20 meters long and both sides of the room is glass. Its also on the latest version (updated it via windows).

SteffenBaierUK · ‎11-15-2019

Hello @Sunil_OE ,

Welcome to the Poly Community.

USB 2.0 limits the cable length to 5 meters (or about 16 feet and 5 inches). You are using a cable outside the specification.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post