getting error lost.dir to RPG500 firmware upgrade with usb
I am trying to upgrade the firmware of Realpresence group 500 (release-6.0.0-280932) with USB as per guidance of polycom administrator manual but i am getting error lost.dir when connect the pandrive on RPG500 codec usb.the system get in normal mode.
Re: getting error lost.dir to RPG500 firmware upgrade with usb
Please refer to the document on the support web site for installaton of software, options and accessories.
Make sure your USB thumb drive meets the requirements:
USB Device Requirements for Software Update The following device attributes ensure that your USB device successfully supports the software update procedure: ● Use USB 2.0 devices (some USB 3.0 devices might not work with the RealPresence Touch) ● Format the primary partition as FAT32 ● Put all software update data in the root directory of the primary partition