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getting error lost.dir to RPG500 firmware upgrade with usb

devendra.singh
Visitor

getting error lost.dir to RPG500 firmware upgrade with usb

Hi,

 

I am trying to upgrade the firmware of Realpresence group 500 (release-6.0.0-280932) with USB as per guidance of polycom administrator manual but i am getting error lost.dir when connect the pandrive on RPG500 codec usb.the system get in normal mode.

 

Please help to get solution for the same

Message 1 of 2
1 REPLY 1
Polycom Video EP PLM
Polycom Employee & Moderator

Re: getting error lost.dir to RPG500 firmware upgrade with usb

Please refer to the document on the support web site for installaton of software, options and accessories.

 

Make sure your USB thumb drive meets the requirements:

USB Device Requirements for Software Update
The following device attributes ensure that your USB device successfully supports the software update procedure:
● Use USB 2.0 devices (some USB 3.0 devices might not work with the RealPresence Touch)
● Format the primary partition as FAT32
● Put all software update data in the root directory of the primary partition

Message 2 of 2