group 500 calls to itself

Anonymous · ‎08-03-2015

Hi,

I have following issue. Video endpoint group 500 has assigned public IP address. Additional it works without any additional infrastructure but it often call to itself eg I can see on display that 1002@x.x.x.x is calling my endpoint where x.x.x.x is my endpoint public IP address. How to resolve this issue?

Regards,

Mathew

SteffenBaierUK · ‎08-03-2015

Hello Mathew,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Apr 07,2015 Question: How can I prevent Phantom calls to my Video Solution?

Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please contact Luriep => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems

Basically someone is trying to hack your end point to commit call fraud.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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