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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Everyone,

 

We have a vbp 4555 version 11.2.20 that was set up last year by a vendor who stated that we can now have outside organizations join a video conference within our organization thru the VBP 4555.  We have tested this with no problems.  But it was also stated that we can join video conferences outside our organization thru the VBP4555.   Well I went to one of our HDX 6000s placed a call to 64.47.30.250 which is a test site for polycom and received this message:

 

Your call could not be completed due to network congestion or the site could not be located.

We went ahead and put this hdx 6000 on the public segment and was successful in connecting to 64.47.30.250. 

 

I guess my question is shouldnt we be able to go thru the VBP 4555 to outside conferences?  This is what we have:

 

1 VBP 4555 with a connection to the outside and a connection to the inside.

1 RMX

1 CMA

8 Regional offices with a HDX 6000 in each office.

 

Any help would be appreciated.

 

Thanks

 

Bob

4 REPLIES 4
HP Recommended

Hello Bob,

 

In order to help you can you give us some information.

 

Can you confirm that your endpoint is registered to the CMA gatekeeper, moreover can you confirm that's is linked to a site where you have settings the IP adress of the VBP.

 

in order to check this:

 

In the CMA ->Admin->dial plan and site->choose the site where the endpoints is located->edit ->Routing/bandwith->choose allowed via H323 aware SBC and put the IP adress local of the VBP.

 

can you confirm also that the VBP has the correct settings:

 

in the Voip ALG menu you need to choose lLAN/subscriber site and put the IP adress of the CMA in the line LAN/subscriber site gatekeeper mode settings.

 

Regards

HP Recommended

Thank you for the reply:

 

here is the confirmation:

 

I did need to adjust the site setting in cma to the local ip address of the vbp as described.  Additional the vbp setting were correct.  Unfortunately i still received the same error message.  So what i am doing is to place a call is using ie to go to the hdx 6000 selecting place a call and entering the ip address 64.47.30.250 and thats it.  I am not sure if thats all i need to do.  it just doesnt make sense.

 

Thanks

 

Bob

HP Recommended

Hello,

 

Can you post the log from the cma.

 

Here is the procedure:

 

In the reports-> gatekeeper log ->log settings tick only call details fields.

Launch the call and get the log and post it it will be more easy to find out the issue.

 

Regards

HP Recommended
============================ <01:05:15 08:16:17> ============================
**Warning**: Forceful termination - origination segment: 0X1000da2
============================ <01:05:15 08:16:17> ============================
ProcessARQBWReserveResults: Release 
Application is requesting all call segments to terminate.
============================ <01:05:15 08:16:34> ============================
**Warning**: Forceful termination - origination segment: 0X1000da3
============================ <01:05:15 08:16:34> ============================
ProcessARQBWReserveResults: Release 
Application is requesting all call segments to terminate.
============================ <01:05:15 08:17:57> ============================
**Warning**: Forceful termination - origination segment: 0X1000da4
============================ <01:05:15 08:17:57> ============================
ProcessARQBWReserveResults: Release 
Application is requesting all call segments to terminate.
============================ <01:05:15 08:18:09> ============================
**Warning**: Forceful termination - origination segment: 0X1000da5
============================ <01:05:15 08:18:09> ============================
ProcessARQBWReserveResults: Release 
Application is requesting all call segments to terminate.
============================ <01:05:15 08:16:17> ============================
ARQ Received
    'requestSeqNum'  34345
    'callType'  14495
        'pointToPoint'  0
    'callModel'  9638
        'gatekeeperRouted'  0
    'endpointIdentifier'  8  '21184769'
    'destCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '140.242.250.200'
            'port'  1720
    'srcInfo'  2
        '1'  10219
            'h323-ID'  21  'KlineDustinCMADesktop'
        '2'  8635
            'e164'  6  '221019'
    'srcCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '10.56.192.132'
            'port'  1720
    'bandWidth'  7680
    'callReferenceValue'  31133
    'conferenceID'  16  '67 1B 5D 73 77 BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'activeMC'  0
    'answerCall'  0
    'canMapAlias'  1
    'callIdentifier'  -111
        'guid'  16  '59 12 5D 73 77 BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'gatekeeperIdentifier'  7  'PN:PLCM'
    'willSupplyUUIEs'  0
    'canMapSrcAlias'  1
    Process ARQ
    HRAS hsRas 0xe3d3c0c, HCALL hsCall 0xcdc1104, HAPPCALL haCall 0x1000da2
    Source of Msg is 10.56.192.132:1719    ARQ from Originator
    CallType is 0
    DestCallSignal is 140.242.250.200:1720
    SrcInfo[0] = KlineDustinCMADesktop
    SrcInfo[1] = 221019
    Total Bandwidth is 768000 : per side BW is 384000
    ConferenceID is 671b5d73-77bc-071f-3782-93d0c9ceeffd
    CallID is 59125d73-77bc-071f-3782-93d0c9ceeffd    ActiveMC is 0
    CallReferenceValue is 0x799d
Processing ARQ    Processing Dialrule: Name 'Internal IP' Type 'IP'
    **Warning**: Rogue Call to Unreg. EP 10.56.192.231
    Resolved 140.242.250.200:1720 to a list of possibles contacts.
    ParseListResolvedAddress(): OUTPUT Infrastructure: String is 140.242.250.200:1720, IP is 10.56.192.231
        FindNetPath(): 384000 requested per side
        FindNetPath(): Request for bw denied
    IP Path with BW between Origin 10.56.192.132 and Dest 10.56.192.231 NOT found. Try next address
    **Error**: ARJ sent.
Sending ARJ
    'rejectReason'  0
        'resourceUnavailable'  0
    'genericData'  -555
        '1'  0
            'id'  0
                'oid'  11  '01 03 06 01 04 01 36 3D 03 00 01 '
            'parameters'  2
                '1'  -555
                    'id'  -555
                        'standard'  1
                    'content'  -555
                        'number32'  172
                '2'  -555
                    'id'  -555
                        'standard'  2
                    'content'  -555
                        'raw'  23  'No bandwidth available.'
============================ <01:05:15 08:16:34> ============================
ARQ Received
    'requestSeqNum'  34346
    'callType'  14495
        'pointToPoint'  0
    'callModel'  9638
        'gatekeeperRouted'  0
    'endpointIdentifier'  8  '21184769'
    'destCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '140.242.250.205'
            'port'  1720
    'srcInfo'  2
        '1'  10219
            'h323-ID'  21  'KlineDustinCMADesktop'
        '2'  8635
            'e164'  6  '221019'
    'srcCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '10.56.192.132'
            'port'  1720
    'bandWidth'  7680
    'callReferenceValue'  31134
    'conferenceID'  16  '8F 14 41 77 7B BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'activeMC'  0
    'answerCall'  0
    'canMapAlias'  1
    'callIdentifier'  -111
        'guid'  16  'AE 10 41 77 7B BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'gatekeeperIdentifier'  7  'PN:PLCM'
    'willSupplyUUIEs'  0
    'canMapSrcAlias'  1
    Process ARQ
    HRAS hsRas 0xe3d30e4, HCALL hsCall 0xcdc072c, HAPPCALL haCall 0x1000da3
    Source of Msg is 10.56.192.132:1719    ARQ from Originator
    CallType is 0
    DestCallSignal is 140.242.250.205:1720
    SrcInfo[0] = KlineDustinCMADesktop
    SrcInfo[1] = 221019
    Total Bandwidth is 768000 : per side BW is 384000
    ConferenceID is 8f144177-7bbc-071f-3782-93d0c9ceeffd
    CallID is ae104177-7bbc-071f-3782-93d0c9ceeffd    ActiveMC is 0
    CallReferenceValue is 0x799e
Processing ARQ    Processing Dialrule: Name 'Internal IP' Type 'IP'
    **Warning**: Rogue Call to Unreg. EP 10.56.192.231
    Resolved 140.242.250.205:1720 to a list of possibles contacts.
    ParseListResolvedAddress(): OUTPUT Infrastructure: String is 140.242.250.205:1720, IP is 10.56.192.231
        FindNetPath(): 384000 requested per side
        FindNetPath(): Request for bw denied
    IP Path with BW between Origin 10.56.192.132 and Dest 10.56.192.231 NOT found. Try next address
    **Error**: ARJ sent.
Sending ARJ
    'rejectReason'  0
        'resourceUnavailable'  0
    'genericData'  -555
        '1'  0
            'id'  0
                'oid'  11  '01 03 06 01 04 01 36 3D 03 00 01 '
            'parameters'  2
                '1'  -555
                    'id'  -555
                        'standard'  1
                    'content'  -555
                        'number32'  172
                '2'  -555
                    'id'  -555
                        'standard'  2
                    'content'  -555
                        'raw'  23  'No bandwidth available.'
============================ <01:05:15 08:17:57> ============================
ARQ Received
    'requestSeqNum'  34347
    'callType'  14495
        'pointToPoint'  0
    'callModel'  9638
        'gatekeeperRouted'  0
    'endpointIdentifier'  8  '21184769'
    'destCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '64.47.30.250'
            'port'  1720
    'srcInfo'  2
        '1'  10219
            'h323-ID'  21  'KlineDustinCMADesktop'
        '2'  8635
            'e164'  6  '221019'
    'srcCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '10.56.192.132'
            'port'  1720
    'bandWidth'  7680
    'callReferenceValue'  31135
    'conferenceID'  16  'D5 0F 65 C6 8E BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'activeMC'  0
    'answerCall'  0
    'canMapAlias'  1
    'callIdentifier'  -111
        'guid'  16  '3F 0D 65 C6 8E BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'gatekeeperIdentifier'  7  'PN:PLCM'
    'willSupplyUUIEs'  0
    'canMapSrcAlias'  1
    Process ARQ
    HRAS hsRas 0xe3d3744, HCALL hsCall 0xcdc2c94, HAPPCALL haCall 0x1000da4
    Source of Msg is 10.56.192.132:1719    ARQ from Originator
    CallType is 0
    DestCallSignal is 64.47.30.250:1720
    SrcInfo[0] = KlineDustinCMADesktop
    SrcInfo[1] = 221019
    Total Bandwidth is 768000 : per side BW is 384000
    ConferenceID is d50f65c6-8ebc-071f-3782-93d0c9ceeffd
    CallID is 3f0d65c6-8ebc-071f-3782-93d0c9ceeffd    ActiveMC is 0
    CallReferenceValue is 0x799f
Processing ARQ    Processing Dialrule: Name 'Internal IP' Type 'IP'
    **Warning**: Rogue Call to Unreg. EP 10.56.192.231
    Resolved 64.47.30.250:1720 to a list of possibles contacts.
    ParseListResolvedAddress(): OUTPUT Infrastructure: String is 64.47.30.250:1720, IP is 10.56.192.231
        FindNetPath(): 384000 requested per side
        FindNetPath(): Request for bw denied
    IP Path with BW between Origin 10.56.192.132 and Dest 10.56.192.231 NOT found. Try next address
    **Error**: ARJ sent.
Sending ARJ
    'rejectReason'  0
        'resourceUnavailable'  0
    'genericData'  -555
        '1'  0
            'id'  0
                'oid'  11  '01 03 06 01 04 01 36 3D 03 00 01 '
            'parameters'  2
                '1'  -555
                    'id'  -555
                        'standard'  1
                    'content'  -555
                        'number32'  172
                '2'  -555
                    'id'  -555
                        'standard'  2
                    'content'  -555
                        'raw'  23  'No bandwidth available.'
============================ <01:05:15 08:18:09> ============================
ARQ Received
    'requestSeqNum'  34348
    'callType'  14495
        'pointToPoint'  0
    'callModel'  9638
        'gatekeeperRouted'  0
    'endpointIdentifier'  8  '21184769'
    'destCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '64.47.30.211'
            'port'  1720
    'srcInfo'  2
        '1'  10219
            'h323-ID'  21  'KlineDustinCMADesktop'
        '2'  8635
            'e164'  6  '221019'
    'srcCallSignalAddress'  11343
        'ipAddress'  -111
            'ip'  4  '10.56.192.132'
            'port'  1720
    'bandWidth'  7680
    'callReferenceValue'  31136
    'conferenceID'  16  'A6 0D D7 81 91 BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'activeMC'  0
    'answerCall'  0
    'canMapAlias'  1
    'callIdentifier'  -111
        'guid'  16  'C5 09 D7 81 91 BC 07 1F 37 82 93 D0 C9 CE EF FD '
    'gatekeeperIdentifier'  7  'PN:PLCM'
    'willSupplyUUIEs'  0
    'canMapSrcAlias'  1
    Process ARQ
    HRAS hsRas 0xe3d1ba4, HCALL hsCall 0xcdc462c, HAPPCALL haCall 0x1000da5
    Source of Msg is 10.56.192.132:1719    ARQ from Originator
    CallType is 0
    DestCallSignal is 64.47.30.211:1720
    SrcInfo[0] = KlineDustinCMADesktop
    SrcInfo[1] = 221019
    Total Bandwidth is 768000 : per side BW is 384000
    ConferenceID is a60dd781-91bc-071f-3782-93d0c9ceeffd
    CallID is c509d781-91bc-071f-3782-93d0c9ceeffd    ActiveMC is 0
    CallReferenceValue is 0x79a0
Processing ARQ    Processing Dialrule: Name 'Internal IP' Type 'IP'
    **Warning**: Rogue Call to Unreg. EP 10.56.192.231
    Resolved 64.47.30.211:1720 to a list of possibles contacts.
    ParseListResolvedAddress(): OUTPUT Infrastructure: String is 64.47.30.211:1720, IP is 10.56.192.231
        FindNetPath(): 384000 requested per side
        FindNetPath(): Request for bw denied
    IP Path with BW between Origin 10.56.192.132 and Dest 10.56.192.231 NOT found. Try next address
    **Error**: ARJ sent.
Sending ARJ
    'rejectReason'  0
        'resourceUnavailable'  0
    'genericData'  -555
        '1'  0
            'id'  0
                'oid'  11  '01 03 06 01 04 01 36 3D 03 00 01 '
            'parameters'

 

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