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hdx lost ability to connect p2p with IP

Occasional Visitor

hdx lost ability to connect p2p with IP

Hello,

 

I have a problem with my HDX 7000 terminals.

They somehow lost ability to connect with eachother throu IP addresses.

I can however connect with H.323 Extension (E.164).

 

Any idea why this is happining?

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: hdx lost ability to connect p2p with IP

Hello @pawel.sliwa,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: hdx lost ability to connect p2p with IP

Sorry about that

 

The terminals are in version HF - 3.1.11_02-53055

 

yesterday i've disabled "Use Gatekeeper" on two terminals and try to connect P2P.

Connection worked perfectly.

 

With gatekeeper (DMA 6.4.0) on call can not be made.

 

Call Detail on DMA shows in step4 "Call rejected"

 

 

<CallEvent>
<sequence>4</sequence>
<event>ProximoEvent.CALL_END</event>
<nodeName>xxxxxxxxx</nodeName>
<reason><![CDATA[Call rejected.]]></reason>
<datetime>2018-06-08 12:02:10.682</datetime>
</CallEvent>

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: hdx lost ability to connect p2p with IP

Hello @pawel.sliwa,

It would have been great to post this and the fact that these are not standalone HDX but are used with a Polycom infrastructure from the beginning.

 

  • Your HDX is running a HotFix and the latest GA release is 3.1.12 so I would upgrade this first.
  • Your DMA is neither on the latest release aka as this would be 9.0.0 but even the version you are on at present should be 6.4.1.8

I suggest you check the above first and if you still have an issue open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post your Polycom devices serial so I can look up who would be able to support you. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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