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how to efectively obtain an upgrade key for Group 500 ?

secarica
Occasional Contributor

how to efectively obtain an upgrade key for Group 500 ?

I need to do a software upgrade for a Realpesence Group 500 unit, for a third-party customer. Its actual software version is 6.0.0-280932 and the target upgrade is 6.2.2.6-650033 (probably with intermediate upgrade to 6.2.0.2-560025 as I understand from the web site download page).

 

I thought that such an upgrade should be as simple as entering somewhere the serial number and then go to some purchase page for the upgrade key, but it seems I missed something here.

 

I enrolled the Poly Partner program just because of this, since in the future it may be possible to do the same on another Polycom system or systems. I am in the maintenance and/or system integrator field and tender for maintenance on Polycom conferencing products are quite often cited.

 

When I registered to Polycom web site, there were only three possible options – (1) an end user or consumer (not applicable for me), (2) a Polycom partner or reseller (this is where I thought I can fit) and (3) a Polycom employee or contractor (not applicable for me).

 

Should I contact a local dealer instead with a software upgrade request ? If so, then what is the point in becoming Poly Partner ? Probably it was better to skip the partner program and ask directly a local dealer as if I were the end user of the unit (though I am not).

 

I even opened a SR related to this upgrade request, since I don't understand the "workflow" here (SR 1-22913702721 and 1-22913702731).

 

??

 

Thank you,

Cristi

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: how to efectively obtain an upgrade key for Group 500 ?

Hello @secarica ,

 

Welcome to the Poly Community.

To become a partner certain "boxes" must be ticked so it is not just as easy as signing up as this involves training and other things. I am from a support background so I do not have too much of an idea of what is needed to be precises.

 

For the serial work with a local Poly reseller in your region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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