• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-24-2013 12:55 PM

HP Recommended

I have been scouring the support site and cannot find an upgrade utility for the VSX7000a endpoint. I have downloaded the VSX 7000 software updater tool and it refuses to upgrade the camera, stating to download the correct version of the updater tool?

 

Where do we get the updater tool for a VSX 7000a?

 

Also I have had a couple of my HDX endpoints stop responding to me after the firmware was uploaded to the camera. It never prompts me to continue with the upgrade. I cannot get back into the web gui once this happens. Is there anyway to remotely reboot the endpoint to get it out of the upgrade mode? Or do I have to go to the site and manually reboot it?

 

Thanks

2 REPLIES 2

‎12-24-2013 03:31 PM

HP Recommended

Hello, 

 

So the VSX 7000a is really the 7000s. You might be downloading the software for the VSX 7000 and would need the VSX 7000s for the update. 

 

http://support.polycom.com/PolycomService/support/us/support/video/vsx_series/vsx7000s.html.

 

For the HDX systems if you are not able to get the update to work and it didn't reboot after failing to update then you can only turn in off locally. 

Was this reply helpful? Yes No

‎12-25-2013 12:53 PM

HP Recommended

Does we really need to reboot hardware to update the upgraded version??Is it falling under the upgradation process??

 

BR

Yash Pal

 

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.