localdir command on realpresence group 700 not working

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Occasional Visitor

localdir command on realpresence group 700 not working

I have a polycom real presence group 700 unit that is being controlled over rs-232 through a crestron processor. When I issue either the command localdir or recentcalls, the polycom gives me an "error: command not found". The globaldir command works but neither the localdir and recentcalls command work. How can I get both the localdir and recentcalls command to work?

 

System notes:

Hardware Version: 8

Model: RealPresence Group 700

System Software: Release - 5.1.0-250527

 

 

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1 REPLY 1
Polycom Employee & Moderator

Re: localdir command on realpresence group 700 not working

You are on very old software, the current version is 6.2, the 5.1 you are using is from Feb, 2016.  The recommendation would be to upgrade to the current software and retest.  There have been a lot of changes in this area over the builds that may address your issue. 

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